At ePlus, we acknowledge the importance of our customers—and that’s why your customer experience is a driving force behind everything we do. We bring a unique perspective to help you see the forest and the trees—to embrace the big picture while keeping the finer details in check so you can discover more from your technology. From developing a true understanding of your goals to providing consultative guidance and support to help you reach them, we maintain a laser focus on you.
Making sure you realize the greatest impact from your software investments is no exception. In fact, it’s where we shine. We’ve developed a Customer Experience (CX) methodology with that in mind—to drive full adoption and maximum benefit from your software licenses. We view CX as more than just an industry acronym. It’s a way of doing business and cultivating trusted, long-term relationships that yield greater agility, better outcomes, faster ROI, and stronger resiliency.
Watch Deanna Davenport, ePlus Vice President of Customer Experience, and Patty Frenette, ePlus Vice President of Client Services, discuss how ePlus looks at customers through both a customer experience lens and a customer success lens to help them evolve with technology and recognize value at a quicker pace.
Our prescriptive methodology leads with a discussion of where you want to be and develops a blueprint for success to get you there: