On-Demand Call Center

Imagine if you had one toll-free number to call for convenient ordering and support for a wide range of IT services. The ePlus On-Demand Call Center can get you the service you need, when you it, without having to send your employees onsite. From moves/adds/changes to structured cabling and network/hardware troubleshooting, attentive service and fast answers are at your disposal with 24x7x365 global dispatching.

You’ll benefit from:

  • Task-oriented engineering support on a time and materials basis
  • Access to local ePlus engineering across the United States and globally
  • Simple terms for easy engagement—with a predetermined rate card and pay-per-event model
  • SLAs—scheduled event, next business day, and four-hour response
  • Enhanced efficiency with a single point of contact
  • Dedicated customer service team

Dispatch Request Examples