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09 Contact Center Success Story

CUSTOMER SUCCESS

Contact Center Organization Selects ePlus for Security Assessment and Expert Analysis

Findings Help Secure Board Funding for Robust, Long-Term Cybersecurity Program

The Business Challenges

  • The organization hired a new CIO who wanted to bring in an external, independent and objective party to assess the maturity level of their existing cybersecurity program.
  • The CIO also wanted a business risk assessment that would identify cyber risk exposures facing their organization as justification for requested funding of an enhanced cyber program from their Board of Directors.

Why ePlus Security

  • The new CIO was a client of ePlus at a previous organization who was happy with the solutions and services provided.
  • ePlus was the only services provider in the running, due to the previous positive reputation and working relationship.

The Solution

ePlus Security Advisory Services, to include:

  • An Enterprise Tools Assessment
  • A business risk assessment with exposures quantified in dollars
  • An evaluation of the existing Cybersecurity Program plan
  • A roadmap to bridge the gap between where their people, processes and technology tools were currently, toward were they want them to be

Business Outcomes

  • A thorough analysis of their cybersecurity program, including current-state maturity assessment, gap analysis and roadmap to achieve the next level of maturity.
  • A greater understanding of their data model, data types, and data classification as inputs for eventual deployment of a DLP solution.
  • A comprehensive and thorough longer-term cybersecurity strategic plan.

Want to learn more about this solution?

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