ePlus Managed Services Creates Happy Customers
And they are excited to tell you why! We recently surveyed 300+ customers globally to gather their feedback on how we are performing as their technology partner. We were delighted with the positive responses—using it to find ways to further improve our service and elevate their customer experience.
Key Survey Findings
The survey findings demonstrate the value our customers realize from our ePlus Managed Services and Customer Experience teams.
Overall customer satisfaction (CSAT) score:
Maintained for six consecutive years | Exceeds industry average of 78%1
Customer Survey Accolades
“I love working with my ePlus Team. They are professional and willing to listen to my needs and are quick to say they can help.”
—State Department of Transportation
Customer Survey Accolades
“I have an excellent experience with the support we receive from ePlus Managed Services. The staff is incredibly helpful and attentive, ensuring all our company needs are met promptly. I feel like we are valued as a customer.”
—Supermarket Chain
Customer Survey Accolades
“It's apparent that the ePlus team is committed to the success of their customers. In a time where customers are getting less and less for their investment, ePlus aims to maintain strong relationships.”
—Beverage Company
Likelihood to recommend ePlus to a friend or colleague:
Average satisfaction score related to overall Managed Services, as compared to other partners, responsiveness and engagement, support level received, and likelihood to recommend ePlus:
With nearly half of respondents reporting a perfect score of 5 / 5 for these satisfaction metrics.
Customer Survey Accolades
“ePlus’ expertise, professionalism, and dedication ensured we received top-tier support and service.”
—Public School District
Customer Survey Accolades
“My team is able to start to take a breath of relief now that we have ePlus as a partner.”
—Distribution and Repair Organization
What Does This Mean for You?
When you choose ePlus Managed Services, you have access to:
Highly-Specialized IT Professionals
Trusted customer advisors who understand modern technology trends and strategies that deliver the outcomes you seek.
Optimized Service Delivery
Built on an ITIL-based framework that is adaptable, predictive, and proactive—helping you maximize the return on your technology investments.
Real-Time Visibility
A suite of tools that provide proactive insights and alerts on infrastructure performance, incident management, and key install base metrics.
Customer Survey Accolades
“The entire ePlus Managed Services team wrapped around our account is very professional, knowledgeable, and responsive. I very much appreciate their collective patient, persistent, and proactive approach.”
—Financial Institution
Let’s Make Your Why Our Way
Already an ePlus customer, and want to learn more? Reach out to your ePlus Account Executive. Interested in exploring how ePlus can help you take your IT initiatives to the next level? Email us at cx@eplus.com.