ePlus Advanced Support Services for AI Infrastructure
Accelerate AI Deployment and Enhance Operational Efficiency
At ePlus, we provide customized Advanced Support Services to ensure your AI infrastructure runs seamlessly at every stage of your journey. From compute and storage to machine learning operations, our experienced team handles monitoring, incident resolution, and optimization—so you can focus on innovation while we ensure peak performance, security, and reliability.
As the only partner in North America with both NVIDIA® DGX SuperPOD™ Specialization and DGX-Ready Managed Services Provider status1, we leverage proven platforms like NVIDIA DGX BasePOD, HGX platforms, and NVIDIA AI Enterprise to accelerate AI development and deployment while reducing downtime.
1 As of publication date of September 2025
Our Support Offerings
Standard Infrastructure Support
Perfect for teams managing their own software stack:
- Hardware break/fix (GPU, network, storage)
- Performance tuning and problem management
- Firmware management (BIOS, NIC, GPU)
- Monitoring stack: Prometheus, Grafana
- Vendor escalation handling
Premium Full Stack Support
(Includes Standard Infrastructure Support plus these additional services)
Ideal for customers needing end-to-end assistance:
- Kubernetes deployment and lifecycle
- Helm charts and GPU operator support
- ML stack: PyTorch, TensorFlow, CUDA
- Container orchestration and upgrades
- CI/CD integration
Key Services Included
Proactive Monitoring: Continuous oversight of your AI stack, including real-time health monitoring of CPU, memory, hardware resources, anomaly detection, and performance degradation
Notification & Escalations: Real-time alerts based on tailored thresholds, prioritized escalations, and timely issue resolution for key services' availability and responsiveness
Incident Management: Efficient handling of incidents with auto-ticketing, alerting, call logging, troubleshooting, and resolving operational issues
Field Engineer Dispatch: On-site support when needed for break-fix coordination and troubleshooting
Management & Operations: Device backups, password management, ongoing operational support, provisioning and configuration of pods and containers, cluster software upgrades (up to two per year), assistance with system scaling and capacity planning, and automated monitoring of system performance and resource allocation
Monthly Reporting & Insights
Stay informed with detailed deliverables, including quarterly reviews for deeper analysis:
- Executive Summary
- Network Health Check Report
- Patch Status Report
- Incident Management Report
- Continuous Optimization Update
- Security Incident and Vulnerability Update
- Monthly Recommendations for enhanced efficiency
- Performance reports, alerts/threshold exceptions, availability metrics, and review of services tasks
Benefits of Partnering with ePlus
Stay informed with detailed deliverables, including quarterly reviews for deeper analysis:
- Reliability: Minimize downtime with comprehensive support and proactive maintenance
- Scalability: Adaptable services that grow with your AI infrastructure needs, including scaling and capacity planning
- Expertise: Leverage our deep knowledge of AI stacks for optimized performance
- Cost Efficiency: Achieve lower operational costs through proactive issue prevention, efficient resource utilization, reduced downtime, and enhanced overall system performance and longevity
Ready to elevate your AI infrastructure?
When you choose ePlus Advanced Support Services for AI Infrastructure Solutions, you're selecting a partner with a proven track record, industry recognition, and a dedication to your success.
To learn more, contact us today at AI-Ignite@eplus.com. Visit our website for additional details about AI Ignite.
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