ePlus Advanced Support Services for AI Infrastructure Solutions
Accelerate AI Deployment and Enhance Operational Efficiency
NVIDIA has made it easier, faster, and more cost-effective for businesses to deploy the most important Artificial Intelligence (AI) use cases powering enterprises. By combining the performance, scale, and manageability of the DGX BasePOD reference architecture with industry-tailored software and tools from the NVIDIA AI Enterprise software suite, you can rely on this proven platform to build your AI applications. Additionally, ePlus offers customized AI infrastructure solutions to meet the specific needs of your organization, helping you to overcome the challenges to design, build, and maintain AI Infrastructure solutions at scale.
As part of AI Ignite, ePlus provides support services for the Artificial Intelligence/Machine Learning (AI/ML) infrastructure stack, including DGX and customized hardware solutions to help ensure optimal performance, availability, and reliability of your AI/ML environment. Our advanced support services cover the entire stack, from the NVIDIA DGX BasePOD platform systems, Bright Cluster, and associated monitoring tools and customized hardware solutions. Our team of experts work closely to understand your unique requirements and customize our support services to meet your specific needs.
Covers the ongoing operational tasks, configuration management, and software management within the AI/ML environment. Services include:
- Provisioning and configuration of pods and containers
- Cluster software upgrades and downgrades (2 upgrades per year)
- Automated monitoring of system performance and resource allocation
- Assistance with system scaling and capacity planning
- Troubleshooting and resolving operational issues
Focuses on monitoring the health and performance of your AI/ML infrastructure stack. Services include:
- Real-time health monitoring of CPU, memory, and other hardware resources
- Detection of anomalies and performance degradation
- Threshold configuration and alert setup for timely issue resolution
- Monitoring the availability and responsiveness of key services
- Periodic performance reports and recommendations for optimization
Monitoring and Alerting
We configure monitoring tools to continuously track the health and performance of the AI/ML infrastructure stack. Alerts are set up based on predefined thresholds to notify us of anomalies. These thresholds are tailored to your specific environment.
Item definition that will be covered in a monthly review of the AI/ML infrastructure stack. Covered items will include (but are not limited to):
- Performance reports
- Alerts, threshold exception and availability metrics
- Recommendation for optimization
- Review of services tasks performed
Leveraging ePlus Advanced Support Services for AI Infrastructure Solutions allows you to realize a range of business outcomes, including:
Accelerate AI Development and Deployment
Seamlessly harness the potential of AI for your critical enterprise needs. Our solution merges the robust performance, scalability, and manageability of the DGX BasePOD architecture and customized AI infrastructure solutions with specialized software and tools from the NVIDIA AI Enterprise software suite.
Enhance Operational Efficiency
Our support services streamline operations by overseeing the hardware stack and managing critical software components, such as Base Command Manager (BCM) and associated monitoring tools—reducing downtime and enhancing overall operational efficiency.
Better Allocate Resources
Focus your internal resources on strategic AI/ML initiatives, R&D, and core business functions, as our experts handle routine infrastructure operational tasks and maintenance with optimized software support.
Embrace Proactive Monitoring
Our monitoring alerts ensure early detection of issues, reducing the risk of critical system failures while minimizing downtime and maintaining data availability.
Why ePlus to Support Your AI Infrastructure Solutions?
Our team possesses profound technical expertise, addressing the unique challenges and specific requirements across multiple industries. This expertise enables us to provide a tailored level of service, ensuring that your AI infrastructure operates at peak performance.
NVIDIA Certified DGX Managed Services Provider
We take pride in being recognized as one of NVIDIA's certified managed services providers, reflecting our deep technical proficiency and commitment to excellence. As a certified partner, we are at the forefront of harnessing the power of NVIDIA DGX technology. You can trust us to deliver the highest standard of support and expertise.
We understand that organizations have varying needs and budgets. That's why ePlus offers flexible pricing options for our support services. Whether you require comprehensive support or specific, targeted assistance, we have pricing models that align with your unique requirements. Our flexibility ensures that you receive the right level of service without breaking your budget.
Commitment to Customer Satisfaction
At ePlus, we operate with a customer-first, services-led, and results-driven mindset. Our primary focus is to assist organizations in achieving their strategic IT business objectives efficiently and cost-effectively. Every action we take is geared towards ensuring your satisfaction and success in harnessing the full potential of your DGX BasePOD infrastructure.
Join hands with us to unlock the true power of AI for your organization.
When you choose ePlus Advanced Support Services for AI Infrastructure Solutions, you're selecting a partner with a proven track record, industry recognition, and a dedication to your success.